Privacy Policy

Coached By Mads Last updated: July 2026

Coached By Mads ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, enquire about or purchase our coaching services, or otherwise interact with us.

We are based in Victoria, Australia, and we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Site or engaging our services, you agree to the collection and use of information in accordance with this policy.

1. What Information We Collect

We may collect the following types of personal information:

Information you provide directly:

  • Name, email address, phone number, and location

  • Information submitted through enquiry forms, application forms, or the contact page

  • Health, fitness, and nutrition information you provide as part of coaching (e.g. goals, training history, dietary preferences, medical or injury information relevant to your program)

  • Payment and billing details (processed securely through our third-party payment provider — see Section 4)

  • Communications you send us via email, social media, or in-app messaging

Information collected automatically:

  • IP address, browser type, device information, and general location

  • Pages visited, time spent on the Site, and referral source

  • Cookie data (see Section 5)

We do not knowingly collect personal information from anyone under the age of 18. Our services are intended for adults.

2. How We Collect Information

We collect personal information:

  • Directly from you, when you fill out a form, apply for coaching, or contact us

  • Automatically, through the use of cookies and analytics tools on our Site (hosted via Squarespace)

  • From our third-party service providers, such as our booking, payment, and email platforms, where you have provided information to them in connection with our services

3. How We Use Your Information

We use the personal information we collect to:

  • Provide, manage, and personalise your coaching program, including your training and nutrition plan

  • Communicate with you, including check-ins, scheduling, and responding to enquiries

  • Process payments for our services

  • Send you marketing communications, where you have opted in (you can unsubscribe at any time)

  • Improve our Site, our services, and your overall experience

  • Comply with our legal obligations

We will not use your health or fitness information for any purpose beyond delivering and improving your coaching program, unless you have given us further consent.

4. Third-Party Service Providers

We use trusted third-party platforms to help operate our business, including:

  • Squarespace — our website hosting and website analytics provider

  • Payment processors (e.g. Stripe or Squarespace Payments) to securely handle transactions

  • Email marketing platforms, for sending newsletters or program updates

  • Coaching app or client management platforms, for delivering training programs, tracking progress, and in-app messaging

These providers may collect or process personal information on our behalf, in accordance with their own privacy policies. We only work with providers who take appropriate steps to protect your information.

We do not sell your personal information to third parties.

5. Cookies

Our Site, hosted on Squarespace, uses cookies and similar tracking technologies to operate effectively and to understand how visitors use the Site. Cookies may collect information such as your browser type, pages visited, and time spent on the Site.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

For more detail on how Squarespace uses cookies, you can refer to Squarespace's own Privacy Policy.

6. Data Storage and Security

Personal information collected through our Site may be stored and processed in Australia or overseas, depending on the location of our service providers (including Squarespace, which may store data on servers located outside Australia).

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Access, Correction, and Complaints

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you

  • Request that we correct any inaccurate or outdated information

  • Ask us to explain how we have used or disclosed your information

If you would like to access or correct your information, or if you have a concern about how we have handled your personal information, please contact us using the details below. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Coached By Mads: coachedbymads@gmail.com

This Privacy Policy applies only to the Coached By Mads website and services and does not cover third-party sites that may be linked from our Site.